sofatoto Privacy Policy

This page describes what we collect when you use sofatoto and how we keep that data protected. We collect personal information — email, phone, identity details — to verify your account, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and to comply with financial regulations. We do not sell your information to third parties outside the payment and compliance chain. We store your data on secure servers and limit access to authorised personnel only.

Our privacy practices are transparent and built into how we operate sofatoto. When you register, fund your account, place a bet on Liga 1 or Piala AFF fixtures, or spin a slot, your information is handled according to the principles outlined below. We acknowledge that our servers may be located outside your jurisdiction; data transfer across borders is encrypted and subject to contractual safeguards.

Read on for details on data collection, use, retention, your rights, and how to contact us if you have questions.

What data we collect on sofatoto

We collect information in two ways: directly from you during registration and account management, and indirectly through your use of the platform.

Direct collection: When you open an account on sofatoto, we ask for email, phone number, full name, date of birth, and identity document details (e.g., national ID number or passport). We also collect payment information — the bank account or e-wallet linked to your deposits. This information is essential for account verification, fraud prevention, and regulatory compliance with Indonesian banking and payment providers.

Indirect collection: As you use sofatoto — viewing Liga 1 markets, watching Champions League live scores, placing bets, spinning slots, or playing live-dealer games — we log your activity. This includes game history, bet records, deposits, withdrawals, IP address, browser type, and device information. We use this data to operate the platform, detect fraud, and improve user experience.

How we use your data on sofatoto

We use the information we collect for specific, lawful purposes:

• Account managementVerify your identity, prevent account takeover, reset passwords, and respond to your requests.
• Payment processingFacilitate deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Payment providers require this information to settle funds.
• Regulatory complianceMeet anti-money-laundering (AML) and know-your-customer (KYC) obligations under Indonesian financial law and international standards.
• Fraud and securityDetect suspicious activity, prevent money-laundering, and protect the sofatoto platform and user accounts from abuse.
• Customer supportRespond to your questions, resolve disputes, and provide technical assistance.
• Platform improvementAnalyse usage patterns, identify technical issues, and enhance sofatoto features (e.g., faster game loading, better live-score updates for Piala Indonesia fixtures).

We do not use your data for unsolicited marketing, spamming, or selling to third parties. If you prefer not to receive occasional service announcements (e.g., maintenance windows, new game releases), you can opt out in your account settings.

Data sharing and third-party processors

We share your data only with partners essential to operating sofatoto:

• Payment providersmobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment receive your deposit and withdrawal requests and your linked account details. These providers operate under their own privacy policies and are responsible for your payment data.
• Compliance partnersThird-party services that verify your identity or flag suspicious transactions for regulatory reporting.
• Customer support systemsTicketing platforms that help us manage your inquiries securely.
• Analytics servicesAggregated, anonymised usage data (not personal identifying information) to improve sofatoto performance.

We do not sell, trade, or give your personal data to marketing companies, advertisers, or data brokers. We do not share your information with other gaming platforms, betting operators, or unrelated third parties without your explicit consent — except where required by law (e.g., court orders, financial crime investigations).

Data retention on sofatoto

We retain your personal information as long as your account is active and for a defined period after you close it. Account data — email, phone, identity details — is kept for at least three years to meet AML and tax compliance obligations. Payment transaction records are retained for seven years, as required by Indonesian financial law. Game history (bets, spins, live-dealer sessions) is retained for up to two years for dispute resolution and fraud investigation.

Once regulatory retention periods expire, we securely delete your information unless you request continued storage (e.g., for archival purposes). Backup copies may persist on our servers for technical redundancy for up to 30 days after deletion.

International data transfer and security

Our servers are located outside Indonesia. When you submit your information to sofatoto, your data is encrypted in transit and at rest. We use industry-standard SSL/TLS protocols to protect your data during transmission. We do not guarantee that servers outside your jurisdiction will provide the same legal protection as Indonesian data protection laws, but we contractually require our hosting providers to maintain equivalent security standards.

We implement access controls, firewalls, intrusion detection, and regular security audits to protect your information from unauthorised access, alteration, or disclosure. If we discover a data breach affecting sofatoto users, we will notify affected individuals and relevant authorities as required by law.

Contact us about sofatoto privacy

If you have questions about how we handle your data, wish to exercise your rights, or want to report a privacy concern, contact sofatoto support. You can reach us via the support channel in the platform or email our privacy team. We aim to respond within 14 days. If you believe we are mishandling your data or you are unsatisfied with our response, you may lodge a complaint with the Indonesian data protection authority or your local privacy regulator.

Policy updates

We may update this privacy policy periodically to reflect changes in our practices, technology, or law. We will notify you of material changes by email or by displaying a prominent notice on sofatoto. Your continued use of the platform after updates constitutes acceptance of the revised policy. We recommend reviewing this page periodically — the last update date is always displayed at the bottom.

Your sofatoto privacy at a glance

We collect personal and payment information to verify your account, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and comply with financial regulations. We do not sell your data to third parties. We store your information securely and share it only with payment providers, compliance partners, and customer support systems. We retain your data for the time required by law — typically three to seven years — then securely delete it.

You have the right to access, correct, or delete your data, and to opt out of non-essential communications. sofatoto operates in supported jurisdictions only; users in Jakarta, Surabaya, Bandung, Medan, and other regions must verify compliance with local law. Our servers may be located outside your jurisdiction; international data transfer is encrypted and contractually safeguarded.

For privacy questions or to exercise your rights, contact sofatoto support via the platform. For detailed terms covering how we process your information, see our terms and conditionsFor more about sofatoto generally, visit our about us page.